Return Policy:

Returns are accepted within 14 days from the delivery date. 

The product has to be BRAND NEW and in its ORIGINAL PACKAGING; meaning that if the sofa has been assembled, it CANNOT be returned. Buyer will be responsible to send back the product and pay any postage costs when returning the product. 

Delivery & Shipping:

In order to be eligible for Express Delivery, a £50 fee is charged, this ensures that we will deliver your sofa to you within 14 days of ordering your sofa.

For orders that are not Express Delivery, we need 2-8 weeks to make the order ready and deliver it promptly to your door. 

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If you live in a flat, or the sofa is going up higher than the ground floor, you must bring 2 people to help the delivery driver. Some sofas and sofa beds are too heavy or large for one person to carry and so if you do not assist in bringing more than 1 person, the driver may charge £10 per floor that you do NOT have a lift.

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You are responsible to make sure the product's dimensions will fit in the desired location. Also, please check if the product will fit through the entrance(s) and door(s) of the premises. 

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All of the delivered items must be colour-checked by the customer before signing the delivery confirmation note. If any defect has occurred it must be written on the delivery confirmation note. Once the note is signed by the customer we cannot accept any complaints regarding item damage in transit or any order mistakes. 

Warranty:

Each piece of furniture is covered by our 12 months warranty that covers any manufacturing problems, the warranty however doesn't cover: 

1. Products in full faux leather/eco leather/soft - any product like this is extremely risky and by purchasing any product in this material, you are aware that this voids any warranty, therefore, we are not responsible for any damages or tears in the faux leather fabric or stitching and cannot replace, refund or return your item.
2. Damage resulting from a random situations or other circumstances that are not a dealer's fault. 
3. Natural wrinkling of the fabrics produced during a proper use of the furniture resulting from the properties of fabric and of the properties of the foam used by the manufacturer. 
4. Deformation of the foam resulting from the proper use of furniture. 
5. Damage caused by standing on the furniture or jumping on it. 
6. Damage of the furniture cause by tearing their elements. 
7. Damage of the storage compartments cause by placing an excess of their capacity specified by the manufacturer. 
8. Dirt or fabric damage arising in connection with the performance of cleaning procedures that do not comply with the recommendations of the manufacturer. 
9. Difference in the shade of wooden elements resulting from the natural origin of the raw material. 
10. Damage caused by animals. 
11. Damage or changes in the material upholstery of the furniture caused by setting the item in close range of source of heat or light. 
12. Damage caused by non-compliance with the rules of using furniture or as a result of using the furniture in a manner inconsistent with their purpose.